Impressively prompt service, thank you. Bug Safari excitedly received as a 5th Birthday gift for a bug obsessed little girl.
… and what I wanted. I liked the little message you placed in the parcel. Very nice and it's great to support small businesses in their infancy, especially in these difficult times.
Hi Earl, thanks so much for your kind review. I really hope you like the Bug Safari!
DeliveryStandard delivery charges are:
£1.50 for some orders that can be sent as a large letter*
£3.95 for orders under £49.99
Free for orders over £50
Tracked Next Day - £6.00. Please read T&Cs.
*Some products (seed packets, Seedcells, notebooks, Christmas Trees) can be sent as a large letter, which costs less. If it's possible to be sent as a large letter, then this will be calculated at checkout and cost £1.50. If we can send it for less than you paid, we will refund you.
Products excluded from £1.50 shipping: Bamboo Plant Pots, Animal Stationery, Buzzy Baby Pots, Seedboms, Indoor Cress Garden, Books
Express orders placed after 12 noon will be dispatched the next working day. Depending on your order size and weight, we will send by DHL, which will be fully tracked and delivered the working day after dispatch. Please be aware that an order placed on Thursday at 3pm, will not be dispatched until Friday and may not arrive until Monday. Please also bear in mind that we cannot influence these carriers, so we cannot refund orders that do not arrive in time unless in exceptional circumstances.
We generally use Royal Mail or DHL for our deliveries. We aim to dispatch all orders within 24 hours of the order being placed, Monday to Friday. Delivery with standard Royal Mail is usually 3-5 working days, although this can take longer. If in a hurry, we recommend using our tracked service.
Delivery to remote UK areas including the Isle of Man and the Isles of Scilly may cost more, depending on the weight of the parcel. Delivery to these areas may also take longer than usual. Please get in touch before ordering.
Due to Brexit, Royal Mail are the only carrier to deliver our items to Northern Ireland. However, they have restrictions on box weight and size, meaning we cannot send some heavy/large products to Northern Ireland (such as Long Tools or wheelbarrows). Please get in touch if you are unsure.
We strongly believe that it is our duty to reduce our environmental impact wherever we can. Therefore, we re-use delivery boxes when appropriate. Don't be alarmed if the box has branding from other companies on it: it will have been carefully packed and have our 'Gardening for Kids' sticker on it. Wherever possible we will pack your parcel plastic free. We are aiming to go completely plastic-free packaging in the very near future.
If you change your mind or are unhappy with an item you have bought, then you may return it for a full refund of the purchase price within 14 days of delivery. To be eligible for a refund the item must be unused and in the same condition that you received it and in the original packaging. This will be extended after Christmas until 14th January.
Email us at email@example.com and we'll get back to you with the details. We ask that you cover the return postage and let us know why the item is being returned. This may help us better understand your needs in future. If the item is faulty then let us know. We will cover return postage in this case.
Perishable goods cannot be returned, nor items that have signs of wear or damage. We do not accept responsibility for any seeds or seed kits purchased from us that do not germinate, and we cannot offer refunds based on this. However, please let us know if you are unhappy and we'll see what we can do!
Once your return is received we notify you by email. If all is OK, your refund will be processed, and a credit will be applied to your original method of payment.