Our delivery charges are:
Standard shipping £2.99 for some orders that can be sent as a large letter*
Standard shipping £4.95 for orders under £50. Royal Mail Tracked 48**
Express shipping £7.00 Royal Mail Tracked 24
Please read T&Cs.
*Some products (eg seed packets, Seedcells) can be sent as a large letter. If the order can be sent as a large letter, then this will be calculated at checkout. If we can send it for less than you paid, we will refund you.
Products excluded from Large Letter shipping: Bamboo Plant Pots, Animal Sharpeners, Seedboms, Indoor Cress Garden, Books.
**We do sell long tools that are too expensive to send via Royal Mail. For these items we use Evri.
Express orders placed after 12 noon will be dispatched the next working day. Depending on your order size and weight, we will send by UPS or Royal Mail Tracked 24, which will be fully tracked and delivered the working day after dispatch. Please be aware that an order placed on Thursday after 12 noon, will not be dispatched until Friday and may not arrive until Monday. Please also bear in mind that we cannot influence these carriers, so we cannot refund orders that do not arrive in time unless in exceptional circumstances.
We use Royal Mail or UPS for our deliveries. We aim to dispatch all orders within 24 hours of the order being placed, Monday to Friday. Delivery with Royal Mail Tracked 48 hour is usually 2 working days, although this can take longer at busy times of year. If in a hurry, we recommend using our express service.
Delivery to remote UK areas including the Scottish Highlands, Isle of Man and the Isles of Scilly may cost more, depending on the weight of the parcel. Delivery to these areas may also take longer than usual. Please get in touch before ordering.
Royal Mail have restrictions on box weight and size, meaning we cannot use them to send some heavy/large products to Northern Ireland, such as long tools, wheelbarrows and parcels weighing more than 2.5kg. UPS will deliver to NI, with prices starting at £10. Please get in touch for a postage quote before ordering large and heavy items for NI.
We strongly believe that it is our duty to reduce our environmental impact wherever we can. Therefore, we re-use delivery boxes when appropriate. Don't be alarmed if the box has branding from other companies on it: it will have been carefully packed and have our 'Gardening for Kids' sticker on it. Wherever possible we will pack your parcel plastic free. We are aiming to go completely plastic-free packaging as soon as we are able.
If you change your mind or are unhappy with an item you have bought, then you may return it for a full refund of the purchase price within 14 days of delivery. To be eligible for a refund the item must be unused and in the same condition that you received it and in the original packaging (ie resaleable). We ask that you cover the return postage.
Email us at email@example.com and we'll get back to you with the details. We ask that you cover the return postage and let us know why the item is being returned. This may help us better understand your needs in future. If the item is faulty then let us know. We will cover return postage in this case.
Perishable goods cannot be returned, nor items that have signs of wear or damage. We do not accept responsibility for any seeds or seed kits purchased from us that do not germinate, and we cannot offer refunds based on this. However, please let us know if you are unhappy and we'll see what we can do!
Once your return is received we notify you by email. If all is OK, your refund will be processed, and a credit will be applied to your original method of payment.