Delivery and Returns
Delivery charges are £2.95 for all orders under £30, and free above that. Delivery time for most products is 3-5 working days.
We strongly believe that it is our duty to reduce our environmental impact wherever we can. Therefore, we re-use delivery boxes when appropriate. Don't be alarmed if the box has branding from other companies on it: it will have been carefully packed and have our 'Gardening for Kids' sticker on it.
For most products we use Royal Mail, but occasionally we may use UPS or another carrier. Delivery to remote UK areas including Northern Ireland, the Scottish Highlands, the Isle of Man, and the Isles of Scilly may cost more, depending on the weight of the parcel. Delivery to these areas may also take longer than usual.
We do offer first class or tracked delivery at extra cost. Please contact us to arrange this.
If you change your mind or are unhappy with an item you have bought, then you may return it for a full refund of the purchase price within 14 days of delivery. To be eligible for a refund the item must be unused and in the same condition that you received it and in the original packaging.
Email us at email@example.com and we'll get back to you with the details. We ask that you cover the return postage and let us know why the item is being returned. This may help us better understand your needs in future. If the item is faulty then let us know. We will cover return postage in this case.
Perishable goods cannot be returned, nor items that have signs of wear or damage. We do not accept responsibility for any seeds or seed kits purchased from us that do not germinate, and we cannot offer refunds based on this. However, please let us know if you are unhappy and we'll see what we can do!
Once your return is received we notify you by email. If all is OK, your refund will be processed, and a credit will be applied to your original method of payment.