Shipping policy

Delivery

Our delivery charges are:

Standard shipping £2.99 for some orders that can be sent as a large letter*
Standard shipping £4.95 for orders under £50. Royal Mail Tracked 48**

When available, express shipping £7.00 Royal Mail Tracked 24 

Please read T&Cs.

*Some products can be sent as a large letter.  If the order can be sent as a large letter, then this will be calculated at checkout. If we can send it for less than you paid, we will refund you.

Express postage
Express orders placed after 12 noon will be dispatched the next working day. Depending on your order size and weight, we will send by DPD or Royal Mail Tracked 24, which will be fully tracked and delivered the working day after dispatch. Please be aware that an order placed on Thursday after 12 noon, will not be dispatched until Friday and may not arrive until Monday. Please also bear in mind that we cannot influence these carriers, so we cannot refund orders that do not arrive in time unless in exceptional circumstances.

Delivery times
We use Royal Mail or DPD for our deliveries. We aim to dispatch all orders within 24 hours of the order being placed, Monday to Friday. Delivery with Royal Mail Tracked 48 hour is usually 2 working days, although this can take longer at busy times of year. If in a hurry, we recommend using our express service. 

Remote areas
Delivery to remote UK areas including the Scottish Highlands, Isle of Man and the Isles of Scilly may cost more, depending on the weight of the parcel. Delivery to these areas may also take longer than usual. Please get in touch before ordering.

Northern Ireland
Royal Mail have restrictions on box weight and size, meaning we cannot use them to send some heavy/large products to Northern Ireland, such as wheelbarrows and other parcels weighing more than 2.5kg.   DPD will deliver to NI, with prices starting at £10.  Please get in touch for a postage quote before ordering large and heavy items for NI.

Packaging
We strongly believe that it is our duty to reduce our environmental impact wherever we can. Therefore, we re-use delivery boxes when appropriate. Don't be alarmed if the box has branding from other companies on it: it will have been carefully packed and have our 'Gardening for Kids' sticker on it. Wherever possible we will pack your parcel plastic free. We are aiming to go completely plastic-free packaging as soon as we are able.